Clover Casino Privacy Policy
Clover Casino respects the privacy of everyone who uses its website, creates an account, or interacts with its services. This Privacy Policy explains what information may be collected, why it is used, how it is protected, and the choices available to you.
This policy applies to players and visitors using Clover Casino services in the United Kingdom. It should be read together with the applicable casino terms and conditions. Clover Casino is intended for customers aged 18 and over, and information may be requested to verify age, identity, and account activity.
Information We Collect
The information collected depends on how you use Clover Casino and the services you access. It may include information provided directly by you, information generated through your activity, and information received from approved third parties.
- Account details, such as your name, date of birth, residential address, telephone number, email address, username, and login credentials.
- Verification information, including documents or details needed to confirm identity, age, address, or the legitimacy of payment activity.
- Financial information, such as payment method details, transaction history, deposits, withdrawals, and relevant information supplied by payment providers. Full payment card details may be handled directly by specialist payment processors rather than stored by Clover Casino.
- Usage information, including pages visited, games accessed, session dates and times, device type, browser details, approximate location, IP address, and interactions with the website.
- Communications, including messages sent to customer support, responses to surveys, complaints, account enquiries, and records of correspondence.
- Marketing preferences, including whether you have chosen to receive promotional communications and how you respond to them.
- Information relating to safer gambling, account restrictions, affordability checks, and other measures designed to support responsible use of the service.
You should provide accurate and current information and update your account details when they change. Clover Casino may also create information connected with your account, such as risk indicators, verification outcomes, transaction records, and customer service notes.
How We Use Information
Clover Casino uses personal information for purposes connected with operating, securing, and improving the service. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals, and other account transactions.
- Confirming your identity, age, eligibility, and account ownership.
- Detecting and preventing fraud, money laundering, unauthorised access, collusion, abuse, and other activity that may compromise the platform or its users.
- Providing games, account features, customer support, and service communications.
- Managing safer gambling controls, self-exclusion requests, deposit limits, account restrictions, and related support measures.
- Maintaining technical performance, troubleshooting faults, and monitoring website security.
- Understanding how users engage with the website so that content, navigation, and services can be improved.
- Sending marketing communications where permitted and in line with your preferences.
- Handling complaints, disputes, legal requests, and internal investigations.
- Meeting applicable business, financial, security, and record-keeping responsibilities.
Where appropriate, information may be processed because it is needed to provide the service, because you have given permission, because it supports legitimate operational interests, or because processing is necessary for a relevant legal or regulatory purpose. The basis used may vary depending on the information and the reason for processing.
Cookies and Similar Technologies
Clover Casino may use cookies, software development kits, pixels, local storage, and related technologies. These tools can help the website remember settings, keep accounts secure, maintain sessions, measure performance, and understand how visitors use the platform.
Some technologies are necessary for core functions, such as account login, fraud prevention, payment processing, and navigation. Others may be used for analytics, personalisation, or marketing, subject to the choices and controls available on the website.
You can manage cookies through your browser settings and, where provided, through the website's cookie preference tool. Restricting certain cookies may affect the availability or performance of some Clover Casino features. Cookie settings do not necessarily remove information already collected through other account or transaction records.
Data Sharing
Clover Casino does not share personal information indiscriminately. Information may be disclosed where necessary for the purposes described in this policy, including to the following categories of recipients:
- Payment providers, banks, and financial service partners involved in processing transactions.
- Identity verification, fraud prevention, risk assessment, and customer screening providers.
- Technology, hosting, security, analytics, communications, and customer support suppliers.
- Professional advisers, insurers, auditors, and service providers supporting business operations.
- Companies involved in a business transfer, restructuring, acquisition, or sale, where information is relevant to that process.
- Public authorities, courts, law enforcement bodies, or other authorised recipients where disclosure is required or reasonably necessary.
Service providers are expected to handle information only for authorised purposes and to apply suitable safeguards. Clover Casino may also share aggregated or anonymised information that does not reasonably identify an individual, for example to understand general website usage.
Data Security
Clover Casino uses administrative, technical, and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff training, and supplier due diligence.
No online service can guarantee that information will remain completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device, and informing Clover Casino promptly if you suspect that your account has been accessed without permission. Clover Casino will take appropriate steps to investigate suspected security incidents and respond in accordance with its responsibilities.
Data Retention
Personal information is retained for as long as it is reasonably needed for the purposes for which it was collected. The retention period may depend on the type of information, the nature of the relationship with you, account activity, security requirements, dispute handling, and applicable record-keeping obligations.
When information is no longer required, Clover Casino may delete it, securely dispose of it, or anonymise it so that it can no longer be linked to an identifiable person. Some information may need to be retained after an account is closed, particularly where it is relevant to financial records, fraud prevention, safer gambling, complaints, or the establishment, exercise, or defence of legal claims.
Your Rights
Depending on your circumstances and applicable data protection rules, you may have rights concerning the personal information held by Clover Casino. These may include the right to:
- Request access to personal information and receive an explanation of how it is used.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of information where there is no continuing reason for it to be retained.
- Ask for processing to be restricted in certain situations.
- Object to processing based on particular grounds, including some direct marketing activities.
- Withdraw consent where processing relies on consent, without affecting processing carried out before withdrawal.
- Request a copy of certain information in a structured and commonly used format, where applicable.
These rights are not absolute and may be subject to exceptions. For example, a request may be limited where information must be retained for security, fraud prevention, dispute resolution, or other legitimate purposes. Clover Casino may need to verify your identity before completing a request. If you remain dissatisfied, you may have the option to raise the matter with the relevant data protection authority in your location.
Third-Party Services
The Clover Casino website may contain links, integrations, or features provided by third parties. These services may collect or process information under their own privacy notices and terms. This policy does not control how an external website, payment provider, social platform, advertising service, or other third party handles information.
You should review the privacy information provided by any third-party service before using it or submitting personal information. Clover Casino selects and manages suppliers with care, but it cannot accept responsibility for processing carried out independently by a third party outside its control.
International Transfers
Some suppliers or group companies supporting Clover Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be considered and applied where required. These may include contractual protections, security measures, transfer assessments, or reliance on an approved basis for the transfer.
You may contact Clover Casino using the details below if you would like further general information about international processing relevant to your account. Specific details may depend on the service provider involved and the type of information concerned.
Policy Updates
Clover Casino may update this Privacy Policy to reflect changes in its services, technology, suppliers, security practices, or applicable requirements. The updated version will be made available through the website, with the revised date or other notice where appropriate.
You should review this page periodically. Where a change significantly affects how personal information is used, Clover Casino will take reasonable steps to provide additional notice or seek consent when this is required.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right, or need assistance with a personal information concern, contact Clover Casino at [email protected]. Please include enough information for your request to be understood, but do not send unnecessary payment details or account passwords.
Clover Casino may request additional information to confirm your identity and protect account security before responding. Requests will be reviewed within a reasonable timeframe, taking into account their complexity and any verification required.
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